- Why wasn’t my meter read?
- When is my bill due?
- Why did you shut my water off?
- Do we have fluoride in our water?
- Why is my bill higher than normal?
- What options do I have to pay my bill?
The meters are not read from November through February. They are packed for protection for the winter when they are read in October. They are read again beginning in March. If you move in or out, it is read so that we can send you an accurate closing bill. During the time that the meters are not read, we send you a bill for an average month. In March, the meters will be read and your bill will be a little higher or lower depending on your water usage during the winter period.
Your current bill is due on the 20th of the month. If it is not paid by then, there is a $10.00 late charge added to your account. You will be sent a delinquent notice showing your new balance. That amount is then due by the 10th of the following month. If it is not paid then, your water will be shut off. For example, you receive your bill around the 1st of May. That amount is due by the 20th. If it is not paid by the 20th of May, you will have a $10.00 late charge added. That must be paid by the 10th of June or your water will be shut off for nonpayment.
Your water will be shut off if you do not pay the past due portion of your bill by the 10th of the following month. The $20.00 on/off fee will be added to your balance and a new bill is printed showing your new balance. Your water will then be turned off and the utility workers will leave an envelope on your door that contains your new bill. The new bill will show the amount you have to pay to have your water turned back on. The amount will be your past due plus the on/off fee. You must pay this by 4:30 PM to have it turned on the same day.
Yes, we do have fluoride in the water. There are about 0.3 parts per million.
Your bill is based upon the amount of water you use. During the summer, you usually use more water to water your lawn, kids pools, or various other purposes. So your bill will be higher than it is during the other times of the year when you aren’t using quite so much water. Leaky toilets and sinks can also cause your bill to be higher. A slow drip on a faucet can waste 2-3 cubic feet a day (between 60 and 120 cubic feet a month). A leaky toilet can go through up to seven times that amount each day (between 420 and 840 cubic feet per month). A garden hose can dispense up to 80 cubic feet in two hours.
There is the possibility of a meter being read incorrectly also. We make every effort to make sure this doesn’t happen, but we are human too. If this happens, we will get a correct read and adjust your bill.
We accept cash or checks, of course. You can also pay your bill on-line or over the telephone with a credit card or checking or savings account for a small fee. We also have an automatic payment plan. You need to fill out a little paperwork for us and we can automatically deduct the payment from your checking account every month. You can print out a copy of the form by clicking the link below and returning it to City hall.
Your bill amount will be taken out on the 20th of the month so you avoid any late fees. We will still send you a bill so you know the exact amount that will be taken from your account.